Returns

You may return any Product in its original condition for a full refund or exchange within 28 days of delivery. Original condition means that there are no scratches or marks on the Product and the Products packaging has not been opened or damaged.

Please enclose the following details with your returned Products:
Your Name
Your Address
Reason for return/exchange

Our policy lasts 28 days. If 28 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.


Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@spritzwellness.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact our Customer Service or email us at info@spritzwellness.com and send your item to:
1, 24 Hornton Street
London GB
W8 4NR.

Shipping
To return your product, you should mail your product to:
1, 24 Hornton Street
London GB
W8 4NR

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

You must arrange for and pay the costs of returning the Products to us. Please ensure that the package is wrapped securely and for your protection we recommend that you use a recorded delivery service as we cannot accept liability for goods lost in transit.

If you are returning a faulty or damaged product(s), we will refund the cost of returning your order provided that you supply us with a delivery receipt. Non faulty or damaged returns we will not pay the return shipping.

Products purchased as a set can only be returned as a complete set, not as individual items.

Refunds for Products given as a gift can only be given to the original purchaser.